21st Services
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Consumer
Financial Professional
 
 


Experts in Longevity Analysis
  • Customized Longevity
    Planning Reports/CLPR
  • Life Expectancy Certificates
  • Senior Mortality Data
  • Policy Tracking
  • Custom Services

What’s the CLPR process?



OPTION

A

CLIENT MANAGED. After you recommend the use of the Customized Longevity Planning Report to your clients, you can direct them to www.21stServices.com/Consumer to learn more about our service, select the CLPR version they want and begin the process – or, in the case of the eCLPR, complete the online questionnaire on the spot. Your client can request that we send you a notification by email at the same time we email them that the CLPR report is ready to view. Your email will have a link to your Account page where the report will be waiting.
 
Introduce the Concept
Order the CLPR
Deliver the CLPR
  Here’s how to explain the value of longevity information for financial planning
Intro- duce the concept
Tell your client that one of the key pieces of information you need to ensure that your recommendations are customized and suitable for their specific situation is a reliable estimate of their life expectancy. Without a customized life expectancy evaluation, you would have to base the plan on a "hunch," a generic mortality table (social security, life insurance or pension table) or an ultra-conservative life expectancy estimate – 95, 100 or 105. That last option could potentially put undue stress on the portfolio to perform for an extremely long time, and it could lead to recommendations for investments, products and services that really aren't in the client's best interest.

The Customized Longevity Planning Report from 21st Services is one of the best ways to get a reliable longevity estimate. You can direct the client to our website (www.21stServices.com/Consumer) to find out more about the CLPR, to determine which version (eCLPR, Silver or Platinum) will work best, and to place their order. In the case of the eCLPR, they can order and provide the information we need in one short computer session.

Let them know that they will have the option to send you a link to their report. If you want to receive the CLPR, be sure to give the client your email address.

We have several communication tools to help you introduce the Customized Longevity Planning Report concept to your clients:

Download a consumer information brochure (pdf) .

View a video client message from 21st Services founder and Chief Underwriting Officer Paul Kirkman.

Click here for pdf version of the message.

Download a one-page consumer information sheet (pdf) which includes a description of the CLPR for your client. It describes the product and the process and gives them our website address.

Download a sample CLPR (pdf) you can provide to your client.
  Place the order, provide information, create CLPR report
Order the CLPR
The 21stServices.com/Consumer link will take your client to a page where they can find out how the CLPR is produced, why it’s so reliable and how useful its results are for financial planning. Your client will click on the ‘Products/Order Now’ link at the upper left of every page to review their product choices, use our decision tools to select the version of the CLPR that’s right for them, and then place their order. Payment is handled online.

eCLPR
The eCLPR is the online version. The client will be able to answer questions about their health and medical history as they sit at the computer. Your client will receive an email with a link to the results within 15-30 minutes after they complete the online questionnaire. If you and your client agree that you should receive the CLPR report, you will receive an email with a link to your Account page to access the report there.

Silver CLPR
The Silver CLPR is based on a guided telephone interview with a 21st Services professional. When your client places the order at the 21st Services website, he or she will indicate the best day and time for the call.

Within 24 hours of the telephone interview, your client will receive an email with a link to the results – their CLPR report. If you and your client agree that you should receive the CLPR report, you will receive an email with a link to your Account page to access the report there.

Platinum CLPR
The Platinum CLPR is based on your client’s medical records for the past five years. On our website, on the Platinum CLPR order page, your client can download and print the Medical Records Information Form, Supplemental Questionnaire and Authorization Form. Instructions are on the order page for sending us the completed forms.

21st Services will contact your client’s physician(s) and request copies of the client’s medical records. Physicians’ offices can take anywhere from 2 to 7 weeks to supply the copies of the medical records. Once we receive them, 21st Services will complete the underwriting analysis and generate the CLPR report in under 2 weeks.

After our underwriters have reviewed the medical records and our system has analyzed the pertinent data, we will prepare the CLPR report and send your client an email with a link to it. If you and your client agree that you should receive the CLPR report, you will receive an email with a link to your Account page to access the report there.

(NOTE: There is a discount version of the Platinum CLPR – $200 off if the client can provide copies of their own medical records. If your client has access to their medical records, recommend they call 877-317-3008 for information about the process.)
Deliver the CLPR
Your client will receive the CLPR before or at the same time you do, so you will not be delivering the results. Click to see a sample cover letter that the client will receive with their report.

Whether you’re doing financial planning, retirement planning or estate planning, or you’re recommending investments, life insurance, annuities or long-term care, the CLPR will help you give more practical and suitable advice. Plus, the CLPR gives you "third-party" support, helping you demonstrate to clients that your recommendations are sound.

Click here for a list of questions the CLPR can help you answer for your client. A version of these questions is in the client’s cover letter to the CLPR. The questions were posed by Stephan R. Leimberg, Esq., in his article "Life Expectancy Tool of the Future Is Here Now." Link to the full Stephan Leimberg article.

Peter Klein in his article "New Sales Tool for Financial Professionals: Reality Check for Financial Plans" writes about how planners can address the specific financial concerns that a long, short or average life expectancy entail. Link to the Peter Klein article.


OPTION

B

PLANNER MANAGED. You can place the CLPR order on your client's behalf, incorporating the cost of the report into your fee. Here's an outline of the process for each of the CLPR versions. (Click on each product's name to find out more about it.)
 
Introduce the Concept
Order the CLPR
Deliver the CLPR
  Here’s how to explain the value of longevity information for financial planning
Intro- duce the concept
Tell your client that one of the key pieces of information you need to ensure that your recommendations are customized and suitable for their specific situation is a reliable estimate of their life expectancy. Without a customized life expectancy evaluation, you would have to base the plan on a "hunch," a generic mortality table (social security, life insurance or pension table) or an ultra-conservative life expectancy estimate – 95, 100 or 105. That last option could potentially put undue stress on the portfolio to perform for an extremely long time, and it could lead to recommendations for investments, products and services that really aren't in the client's best interest.

Use the Decision Shortcut link to determine the most appropriate and cost-effective CLPR option for your client. Or review the How Do You Choose? page to review the CLPR options' differing costs and turnaround times, and which clients they fit best.

We have several communication tools to assist you:

Download a consumer information brochure (pdf) .

View a video client message from 21st Services founder and Chief Underwriting Officer Paul Kirkman. Click here for pdf version of the message.

Download a one-page consumer information sheet (pdf) which includes a description of the CLPR for your client. It describes the product and the process and gives them our website address.

Download a sample CLPR (pdf) you can provide to your client.
  eCLPR Silver CLPR Platinum CLPR Platinum with Discount*
Place order and pay
Log in or register at www.21stservices.
com/register


Go to the Products page (click on 'Products' in the navigational list at upper left) and select "Order eCLPR."

On the order page, enter credit card information to pay the $60 charge, then send your client a Standard or Customized eCLPR email, with their link to the eCLPR landing page
Log in or register at www.21stservices.
com/register


Go to the Products page (click on 'Products' in the navigational list at upper left) and select "Order Silver CLPR."

On the order page, enter credit card information to pay the $110 charge. Complete the online order including the client’s contact information and best time to call.

On the order page is a link to enable you to download and print the Authorization form (Form C-1004-308 Rev 1208). Print one copy for the client's signature and backup copies for your files and the client's.

Have your client sign the Authorization form, and provide him/her with a copy of the form. Fax the signed Authorization form to 21st Services at 888-297-9840, or mail it to:
  21st Services
  Attn. CLPR Underwriting
  200 South Sixth Street
  Ste. 350
  Minneapolis, MN 55402


Tell your client that he/she can expect a call from 21st Services to conduct the telephone interview.
Log in or register at www.21stservices.
com/register


Go to the Products page (click on 'Products' in the navigational list at upper left) and select "Order Platinum CLPR."

On the order page, enter credit card information to pay the $495 charge. Complete the online order.

On the order page is a link to enable you to download and print the Authorization form (Form C-1004-308 Rev 1208). Print one copy for the client's signature and backup copies for your files and the client's.

Also on the order page, download and print the Medical Records Information Form (Form C-1006-308) and Supplemental Questionnaire (Form C-1013-1208) and ask the client to complete them.

We use the Medical Records Information Form to get the contact information for your client's primary care physician and any specialists they see for serious conditions like heart disease and cancer. On the Supplemental Questionnaire we collect information about health habits and family health history that typically cannot be gleaned from medical records.

Fax the signed Authorization form and completed Medical Records Information Form and Supplemental Questionnaire to 21st Services at 888-297-9840, or mail them to:
  21st Services
  Attn. CLPR Underwriting
  200 South Sixth Street
  Ste. 350
  Minneapolis, MN 55402
Log in or register at www.21stservices.
com/register


Go to the Products page (click on 'Products' in the navigational list at upper left) and select "Order Platinum CLPR-Discount."

On the order page, enter credit card information to pay the $295 charge. Complete the online order.

On the order page is a link to enable you to download and print the Authorization form (Form C-1004-308 Rev 1208). Print one copy for the client's signature and backup copies for your files and the client's.

Also download and print the Supplemental Questionnaire (Form C-1013-1208) and ask the client to complete it. We use this form to collect information about health habits and family health history that typically cannot be gleaned from medical records.

Obtain copies of your client's medical records for the past five years. Mail them, with the Authorization form and Supplemental Questionnaire to:
  21st Services
  Attn. CLPR Underwriting
  200 South Sixth Street
  Ste. 350
  Minneapolis, MN 55402
Get medical informa- tion; create report
Your client will use the link you sent to go to the eCLPR landing page and complete the questionnaire. 21st Services processes the information and generates the report electronically. Your client will receive a call from 21st Services. We will gather all the information necessary to complete the CLPR.

The client's CLPR is typically ready within 24 hours after the telephone interview.
21st Services will contact your client's physician(s) and request copies of the client's medical records for the past five years.

Physicians' offices can take anywhere from 2 to 7 weeks to supply the copies of the medical records. Once we receive them, 21st Services will complete the underwriting analysis and generate the CLPR report in under 2 weeks.
When we receive the records, 21st Services will complete the underwriting analysis and generate the CLPR report, typically in under 2 weeks.
  eCLPR Silver CLPR Platinum CLPR Platinum with Discount*
Receive the CLPR; deliver to client
In about 15-30 minutes after your client completes the online questionnaire, you will receive an email with a link to your Account page to access the client's CLPR report.

On your Account page, you can download the client's CLPR, with its introductory letter to you and a separate introductory letter to your client. Click here for a sample of our introductory letter to you, a sample of the client introductory letter and a sample CLPR. You can email the client letter and CLPR to your client, or print them out and deliver in person or by mail.

Whether you’re doing financial planning, retirement planning or estate planning, or you're recommending investments, life insurance, annuities or long-term care, the CLPR will help you give more practical and suitable advice. Plus, the CLPR gives you "third-party" support, helping you demonstrate to clients that your recommendations are sound.

Click here for a list of questions the CLPR can help you answer for your client. These were posed by Stephan R. Leimberg, Esq., in his article "Life Expectancy Tool of the Future Is Here Now." Link to the full Stephan Leimberg article.

Peter Klein in his article "New Sales Tool for Financial Professionals: Reality Check for Financial Plans" writes about how planners can address the specific financial concerns that a long, short or average life expectancy entail. Link to the Peter Klein article.
You will receive an email with a link to your Account page to access the client's CLPR report.

On your Account page, you can download the client's CLPR, with its introductory letter to you and a separate introductory letter to your client. Click here for a sample of our introductory letter to you, a sample of the client introductory letter and a sample CLPR. You can email the client letter and CLPR to your client, or print them out and deliver in person or by mail.

Whether you’re doing financial planning, retirement planning or estate planning, or you're recommending investments, life insurance, annuities or long-term care, the CLPR will help you give more practical and suitable advice. Plus, the CLPR gives you "third-party" support, helping you demonstrate to clients that your recommendations are sound.

Click here for a list of questions the CLPR can help you answer for your client. These were posed by Stephan R. Leimberg, Esq., in his article "Life Expectancy Tool of the Future Is Here Now." Link to the full Stephan Leimberg article.

Peter Klein in his article "New Sales Tool for Financial Professionals: Reality Check for Financial Plans" writes about how planners can address the specific financial concerns that a long, short or average life expectancy entail. Link to the Peter Klein article.

You will receive an email with a link to your Account page to access the client's CLPR report.

On your Account page, you can download the client's CLPR, with its introductory letter to you and a separate introductory letter to your client. Click here for a sample of our introductory letter to you, a sample of the client introductory letter and a sample CLPR. You can email the client letter and CLPR to your client, or print them out and deliver in person or by mail.

Whether you’re doing financial planning, retirement planning or estate planning, or you're recommending investments, life insurance, annuities or long-term care, the CLPR will help you give more practical and suitable advice. Plus, the CLPR gives you "third-party" support, helping you demonstrate to clients that your recommendations are sound.

Click here for a list of questions the CLPR can help you answer for your client. These were posed by Stephan R. Leimberg, Esq., in his article "Life Expectancy Tool of the Future Is Here Now." Link to the full Stephan Leimberg article.

Peter Klein in his article "New Sales Tool for Financial Professionals: Reality Check for Financial Plans" writes about how planners can address the specific financial concerns that a long, short or average life expectancy entail. Link to the Peter Klein article.
You will receive an email with a link to your Account page to access the client’s CLPR report.

On your Account page, you can download the client's CLPR, with its introductory letter to you and a separate introductory letter to your client. Click here for a sample of our introductory letter to you, a sample of the client introductory letter and a sample CLPR. You can email the client letter and CLPR to your client, or print them out and deliver in person or by mail.

Whether you’re doing financial planning, retirement planning or estate planning, or you're recommending investments, life insurance, annuities or long-term care, the CLPR will help you give more practical and suitable advice. Plus, the CLPR gives you "third-party" support, helping you demonstrate to clients that your recommendations are sound.

Click here for a list of questions the CLPR can help you answer for your client. These were posed by Stephan R. Leimberg, Esq., in his article "Life Expectancy Tool of the Future Is Here Now." Link to the full Stephan Leimberg article.

Peter Klein in his article "New Sales Tool for Financial Professionals: Reality Check for Financial Plans" writes about how planners can address the specific financial concerns that a long, short or average life expectancy entail. Link to the Peter Klein article.